New help centre videos for better onboarding and support
Navigating a new platform can sometimes be overwhelming, especially for self-service and lower-tier clients who need guidance to get started. To improve the onboarding experience and make key platform features easier to understand, we’ve introduced new help centre videos.
These videos provide step-by-step walkthroughs directly within the client portal, offering a more interactive and accessible way to learn about Veremark’s platform.
Challenges with previous help centre content
Previously, clients relied on static help articles or external documentation, which didn’t always provide the hands-on guidance they needed. Some of the challenges included:
- Lack of visual demonstrations – Written guides could be difficult to follow without real-time examples.
- Time-consuming onboarding – Clients had to navigate between multiple resources to find relevant answers.
- Limited engagement – Some users found text-based instructions less effective for learning compared to video tutorials.
To address these gaps, we’ve introduced new help centre videos that provide clear, visual instructions.
Our solution: step-by-step help centre videos
With this update, we’ve introduced a series of help centre videos accessible directly through the client portal. Key improvements include:
- Embedded help centre videos – Clients can now access quick video tutorials without leaving the platform.
- Step-by-step walkthroughs – Each video breaks down complex processes into easy-to-follow steps.
- Dropdown access for key topics – Users can find relevant guides quickly through a new help centre menu.
Help videos cover essential topics, including:
- How to request your first check
- How to create a new account
- How to navigate the dashboard
Following this initial launch, more videos will be introduced to support additional platform features and common client questions.
How this benefits your experience
- Faster onboarding – New clients can get up to speed quickly with interactive video guidance.
- More accessible support – Video tutorials provide instant answers without the need for lengthy documentation searches.
- Improved user engagement – Video content offers a more engaging and effective way to learn about platform features.
Accessing the new help centre videos
The help centre videos are now available in the client portal under the help menu. Clients can easily find and play relevant tutorials based on their needs, ensuring they have the right guidance at the right time.
With this update, we’re making onboarding and ongoing platform navigation more intuitive, helping clients make the most of Veremark’s capabilities with ease.
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FAQs
FAQs
This depends on the industry and type of role you are recruiting for. To determine whether you need reference checks, identity checks, bankruptcy checks, civil background checks, credit checks for employment or any of the other background checks we offer, chat to our team of dedicated account managers.
Many industries have compliance-related employment check requirements. And even if your industry doesn’t, remember that your staff have access to assets and data that must be protected. When you employ a new staff member you need to be certain that they have the best interests of your business at heart. Carrying out comprehensive background checking helps mitigate risk and ensures a safer hiring decision.
Again, this depends on the type of checks you need. Simple identity checks can be carried out in as little as a few hours but a worldwide criminal background check for instance might take several weeks. A simple pre-employment check package takes around a week. Our account managers are specialists and can provide detailed information into which checks you need and how long they will take.
All Veremark checks are carried out online and digitally. This eliminates the need to collect, store and manage paper documents and information making the process faster, more efficient and ensures complete safety of candidate data and documents.
In a competitive marketplace, making the right hiring decisions is key to the success of your company. Employment background checks enables you to understand more about your candidates before making crucial decisions which can have either beneficial or catastrophic effects on your business.
Background checks not only provide useful insights into a candidate’s work history, skills and education, but they can also offer richer detail into someone’s personality and character traits. This gives you a huge advantage when considering who to hire. Background checking also ensures that candidates are legally allowed to carry out certain roles, failed criminal and credit checks could prevent them from working with vulnerable people or in a financial function.
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