Client-requested status changes now visible in the operations portal activity log
Tracking updates made to background checks is crucial for maintaining a clear audit trail and ensuring seamless communication between teams. To improve visibility into client actions, we’ve added a new feature that logs client-requested status changes directly in the operations portal activity log.
This enhancement ensures that all status modifications initiated by clients are easily accessible, helping teams stay informed and aligned.
Challenges with tracking client-requested status changes
Previously, when a client changed the status of a check—such as moving it from "Review" to "Completed" or vice versa—there was no way for operations teams to see these updates in the activity log. This lack of visibility made it difficult to:
- Track when and why a status change occurred.
- Identify who made the modification.
- Maintain a complete and auditable history of background check progress.
Without a clear record of client-requested changes, teams had to rely on manual follow-ups or external notes to keep track of updates.
Our solution: logging client-requested status changes
To address this gap, we’ve introduced a new activity log entry for client-initiated status changes. This update provides:
- Automatic tracking – Every time a client updates a check status, the change is recorded in the operations portal activity log.
- Clear visibility – The log entry includes details such as the previous status, the new status, and the timestamp of the change.
- Better accountability – Teams can now quickly identify when a status change was made by a client, ensuring transparency across workflows.
How this benefits your operations workflow
- Stronger audit trail – A documented history of status changes provides better tracking and compliance.
- Improved collaboration – Operations teams can now work more effectively with clients, reducing confusion over status modifications.
- Faster issue resolution – Having a clear log of changes eliminates the need for back-and-forth communication to verify updates.
Accessing the updated activity log
This enhancement is now live. Operations teams can view client-requested status changes directly in the activity log, making it easier than ever to track background check progress in real-time.
With this update, we’re reinforcing transparency and efficiency, ensuring that all status changes—no matter who makes them—are clearly documented and easily accessible.
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FAQs
FAQs
This depends on the industry and type of role you are recruiting for. To determine whether you need reference checks, identity checks, bankruptcy checks, civil background checks, credit checks for employment or any of the other background checks we offer, chat to our team of dedicated account managers.
Many industries have compliance-related employment check requirements. And even if your industry doesn’t, remember that your staff have access to assets and data that must be protected. When you employ a new staff member you need to be certain that they have the best interests of your business at heart. Carrying out comprehensive background checking helps mitigate risk and ensures a safer hiring decision.
Again, this depends on the type of checks you need. Simple identity checks can be carried out in as little as a few hours but a worldwide criminal background check for instance might take several weeks. A simple pre-employment check package takes around a week. Our account managers are specialists and can provide detailed information into which checks you need and how long they will take.
All Veremark checks are carried out online and digitally. This eliminates the need to collect, store and manage paper documents and information making the process faster, more efficient and ensures complete safety of candidate data and documents.
In a competitive marketplace, making the right hiring decisions is key to the success of your company. Employment background checks enables you to understand more about your candidates before making crucial decisions which can have either beneficial or catastrophic effects on your business.
Background checks not only provide useful insights into a candidate’s work history, skills and education, but they can also offer richer detail into someone’s personality and character traits. This gives you a huge advantage when considering who to hire. Background checking also ensures that candidates are legally allowed to carry out certain roles, failed criminal and credit checks could prevent them from working with vulnerable people or in a financial function.
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