How RDO installed trust, anonymity, compliance, and simplicity into their whistleblowing process

The Challenge

Employing across multiple locations brings unique challenges, particularly when it comes to maintaining a compliant and trusted whistleblowing process. RDO understood that there was a lack of trust with internal reporting structures, and a 3rd party whistleblowing hotline would add a much needed layer of anonymity.

The whistleblowing solution they chose needed to be compliant with Australia’s legal whistleblowing framework, which included The Corporation Act 2001 and Australia’s Privacy Act 1988.

RDO needed a trusted partner that understood these regulations, and could facilitate a modern whistleblowing channel that guaranteed anonymity for whistleblowers, whilst also being easy to use.

Why Veremark

RDO Equipment wanted a whistleblowing solution that would give employees a safe, simple and trusted way to speak up.

After reviewing its requirements, RDO Equipment selected Veremark for its modern, third-party whistleblowing hotline.

Key factors in the decision included:

• A user-friendly reporting channel that is easy for employees to access and use
• Guaranteed anonymity to help whistleblowers feel safe and protected
• An independent third-party hotline that strengthens trust in the reporting process
• Secure handling of sensitive reports and whistleblower information
• A modern platform that supports clear, consistent case management
• The ability to create a more open and accountable workplace culture

For RDO Equipment, the priority was not just compliance. It was about building confidence across the organisation, ensuring employees knew they had a safe and confidential way to raise concerns without fear of being identified or treated unfairly.

The Solution

Today, RDO Equipment uses Veremark’s whistleblowing solution to provide employees with a confidential and independent channel for raising workplace concerns.

The solution gives employees access to a modern third-party hotline where they can report issues securely and, where needed, anonymously. This helps remove some of the barriers that can prevent people from speaking up, particularly when concerns are sensitive or involve internal relationships, management decisions or workplace conduct.

By introducing Veremark’s whistleblowing solution, RDO Equipment has strengthened trust in its reporting process and given employees a more accessible, secure and independent way to raise concerns.

The Results

• Greater Confidence in Anonymity A 3rd-party whistleblowing hotline with end-to-end encryption has given their employees greater confidence in anonymity.
  
  
• A Positive User Experience The platform's intuitive design and straightforward workflows have made adoption easy.
  
  
• A more accountable follow-up process  Veremark’s platform includes a process that puts more demand on response and follow-up from the organisation.
  
  
• Already, RDO have had two whistleblowing reports that would not previously have been made

Platform Configuration & Flexibility

The platform set up was exactly what we needed so there was no need to customise the reporting fields. As far as the workflows, they allowed the whistleblower to have 3^rd party access before the report made was returned to the company, which creates a level of trust for the whistleblower.

Dashboard & Reporting

We are very satisfied with the platform's dashboard and reporting capabilities. Our first few reports were of things that had happened in the past (12 months ago) that the reporter wasn’t comfortable coming forth with until we had this service. 

Self-Service Administration

It’s very easy for our team to independently manage system configurations (e.g., workflows, user access, templates). The incidents dashboard is very user friendly and communication between the investigator and reporter is all there on the one page. 

Implementation Experience

We’re very satisfied with the implementation process. David and the team at Veremark were extremely helpful before, during and after the implementation. A great team.  

Customer Support Responsiveness

How responsive is the vendor in providing after-sales support?

Within reasonable working times - David will always message or call back if he missed a buzz from me.