How a business process outsourcing company accelerated onboarding and improved candidate experience

HGS UK runs customer experience operations at scale, where speed from offer to first day directly affects client commitments. The team partnered with Veremark to remove the screening admin slowing onboarding, including instant employee verification through HMRC for Right to Work.

The challenge

HGS UK hires at high volume for customer experience roles. Every extra day between offer and first day is a day a client commitment isn’t being staffed.

Onboarding admin, particularly Right to Work and reference checks, was tying up the team and slowing start dates. A protracted process also risked candidates losing momentum, taking competing offers, or disengaging before day one.

The team needed a screening partner that could run UK-specific checks at speed, give the candidate a clean experience, and take admin off internal teams.

The solution

Veremark became HGS UK’s background screening and Right to Work provider. The headline benefit was instant employee verification through HMRC, which collapses a check that can take days of email back-and-forth into a check that runs in minutes.

Beyond HMRC, HGS uses the Veremark platform to customise the candidate flow, automate reporting on screening status across hires, and route any escalations directly to a named account manager.

Results

Right to Work in minutes, not days

Veremark’s instant HMRC integration confirms a candidate’s employment record without waiting on referees, payroll teams, or paper documents. For HGS’s hiring volume, that timing difference compounds across the year.

Less admin for the team

Recruiters stopped chasing references, candidates, and paper documents. Screening status sits on a single dashboard, and account escalations get a same-day response.

A cleaner candidate journey

Candidates complete every check in one flow, on their phone. The first impression of HGS is no longer a chain of forms and follow-up emails.

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